Return & Refund Policy

Return & Refund Policy

Last Updated: June 23, 2026

Thank you for shopping with ScrubNest. We want our return and refund process to be clear and reasonable for both our customers and our store.

Please review this policy before requesting a return. By placing an order through our website, you acknowledge that returns, refunds, replacements, and cancellations are subject to the conditions described below.

1. Return Eligibility

You may request a return within 30 calendar days after the recorded delivery date.

To qualify for a return, the product must generally meet all of the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The product is unused, unopened where applicable, and in substantially the same condition in which it was received.

  • The product includes its original packaging, labels, accessories, manuals, parts, and promotional items.

  • The product is suitable for resale and does not show signs of use, contamination, washing, alteration, damage, misuse, or improper storage.

  • Valid proof of purchase from ScrubNest is provided.

  • The return is approved by our customer support team before the product is shipped back.

  • The approved return is shipped within 7 calendar days after return instructions are issued.

Meeting these conditions does not automatically guarantee a refund. All returned products are subject to inspection.

2. Products That Cannot Be Returned

Unless required by applicable law, we generally cannot accept returns of:

  • Products that have been used, washed, altered, assembled, or damaged after delivery

  • Opened or partially used cleaning liquids, detergents, solutions, sprays, powders, tablets, concentrates, or other consumable cleaning products

  • Products with broken seals, removed safety packaging, or opened tamper-resistant packaging

  • Disposable or single-use cleaning products

  • Hygiene-sensitive products that cannot reasonably be resold after opening

  • Products contaminated by dirt, chemicals, mold, odors, pet hair, bodily substances, or other materials

  • Products damaged through misuse, neglect, improper storage, accidental damage, or failure to follow instructions

  • Products missing original packaging, accessories, components, manuals, or labels

  • Gift cards

  • Personalized, customized, or made-to-order products

  • Clearance, liquidation, or final-sale products when clearly identified as final sale before purchase

  • Products prohibited from return by shipping, safety, environmental, or hazardous-material regulations

  • Products purchased from another retailer, marketplace, website, or unauthorized seller

A product will not be considered defective solely because of minor differences in color, packaging, labeling, dimensions, or appearance that do not materially affect its intended function.

These exclusions do not apply where a return or remedy is required by applicable law.

3. How to Request a Return

Before returning any product, contact us at:

Email: gutfurtludbet@gmail.com

Please include:

  • Your full name

  • Your order number

  • The email address used for the order

  • The product you wish to return

  • The reason for the return

  • Clear photographs or video when the product is damaged, defective, incomplete, or incorrect

  • Photographs of the shipping package and shipping label when relevant

We may request additional information reasonably necessary to verify the order or evaluate the request.

If the return is approved, we will provide return instructions and, when applicable, a return authorization reference.

Do not send a return to an address shown on the original shipping package unless our customer support team specifically instructs you to do so. The original shipping address may belong to a fulfillment provider and may not be authorized to process returns.

Products returned without prior approval, sent to an unauthorized address, shipped after the applicable deadline, or sent without sufficient identifying information may be refused, delayed, or returned to the sender.

4. Return Shipping Costs

Unless the return results from a verified ScrubNest error, customers are generally responsible for:

  • Return shipping charges

  • Packaging costs

  • Tracking or insurance costs

  • Customs duties, taxes, brokerage fees, and related import charges

  • Any loss or damage occurring before the returned product reaches the designated return location

We strongly recommend using a trackable shipping service and retaining the shipping receipt.

ScrubNest is not responsible for a return shipment that is lost, delayed, misdirected, damaged, or delivered to an unauthorized address before it is received at the return location provided by us.

When a return is approved because we verified that the product was incorrect, materially damaged upon arrival, or defective upon arrival, we may provide an appropriate remedy in accordance with this policy and applicable law.

5. Return Inspection

After a returned product is received, we will inspect it to confirm:

  • The correct product was returned

  • The return was submitted within the applicable period

  • The product meets the return conditions

  • The product has not been used, damaged, contaminated, altered, or materially reduced in value

  • All required parts, accessories, packaging, and documentation are included

Inspection times may vary depending on the product, condition, return volume, and information available.

If a return does not meet this policy, we may deny the refund or, where appropriate and legally permitted, deduct an amount reflecting missing items, damage, use, contamination, or loss in value.

We are not required to return an ineligible product to the customer unless required by law. If we agree to send an ineligible return back, the customer may be responsible for the additional shipping cost.

6. Refunds

If a return is approved after inspection, the eligible refund will generally be issued to the original payment method.

Refund processing may take approximately 5–10 business days after approval. Additional processing time may be required by the customer’s bank, card issuer, payment provider, or financial institution.

ScrubNest does not control and is not responsible for processing delays caused by a financial institution or payment provider after the refund has been properly submitted.

Unless required by law or the return is caused by a verified ScrubNest error:

  • Original shipping charges are non-refundable.

  • Expedited or optional shipping charges are non-refundable.

  • Return shipping charges are non-refundable.

  • Customs duties, taxes, brokerage charges, and similar government or carrier charges are non-refundable by ScrubNest.

  • Discounts, promotional credits, and gift card amounts have no cash value beyond the amount originally paid.

The maximum refund for an approved return will not exceed the amount actually paid to ScrubNest for the eligible product and applicable refundable charges.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a product arrives materially damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery at:

gutfurtludbet@gmail.com

Please provide:

  • Your order number

  • A clear description of the issue

  • Photographs or video showing the product and problem

  • Photographs of the external packaging

  • Photographs of the shipping label

  • Any other information reasonably requested to verify the claim

Do not discard the product, packaging, shipping box, labels, accessories, or damaged components until we complete our review.

Depending on the circumstances, product availability, evidence provided, and applicable law, we may offer one of the following:

  • Troubleshooting or product-use guidance

  • A replacement part

  • A replacement product

  • A partial refund

  • A full refund

  • Another reasonable resolution

The available remedy will be determined after review. Contacting us does not automatically guarantee a refund, replacement, or reimbursement.

We may require the product to be returned before providing a replacement or refund. In some cases, we may ask the customer to safely dispose of the product instead of returning it.

8. Cleaning Product Safety and Performance

Customers are responsible for reviewing and following all product labels, safety warnings, ingredient information, operating instructions, dilution directions, surface-compatibility guidance, and manufacturer recommendations before use.

Before using a cleaning product or tool on a large or visible area, customers should test it on a small, inconspicuous area where appropriate.

Product effectiveness may vary based on the surface, material, stain, water quality, application method, product age, storage conditions, and customer use.

Dissatisfaction caused by improper use, use on an unsuitable surface, failure to follow instructions, personal preference, scent preference, or results that differ from individual expectations does not necessarily mean that a product is defective.

Nothing in this section limits any right or remedy that cannot lawfully be excluded.

9. Exchanges

We do not guarantee direct exchanges for preference-based reasons such as size, style, model, scent, color, or product selection.

The most efficient option may be to return an eligible product under this policy and place a new order separately.

For verified damaged, defective, incorrect, or incomplete products, we may offer a replacement where appropriate. Replacement availability is not guaranteed.

If a replacement is unavailable, we may provide another appropriate remedy, including an eligible refund.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible by emailing:

gutfurtludbet@gmail.com

We will attempt to review cancellation requests submitted within 12 hours after purchase, but cancellation is not guaranteed.

Orders may enter processing or fulfillment shortly after purchase. Once an order has been processed, submitted to a fulfillment provider, packaged, or shipped, it may no longer be possible to cancel or modify it.

If cancellation is unavailable, the customer may request a return after delivery, subject to this policy.

If we are unable to ship an order within the applicable promised timeframe, we will provide any notice, cancellation option, or refund required by applicable law.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address before submitting an order.

ScrubNest is not responsible for delivery problems caused by:

  • Incorrect or incomplete addresses

  • Missing apartment, unit, suite, building, or access information

  • Incorrect postal or ZIP codes

  • Incorrect recipient names

  • Address changes submitted after fulfillment has begun

  • Failure to respond to a carrier

  • Refused delivery

  • Failure to collect a package

  • Restricted access to the delivery location

If an order is returned because of an address issue, refused delivery, or failure to collect the package, we may, depending on the circumstances:

  • Offer reshipment after payment of additional shipping charges

  • Issue an eligible refund for the product price after deducting non-refundable shipping and other permitted costs

  • Decline reshipment where delivery is not reasonably possible

Any refund remains subject to product inspection and applicable law.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check the delivery location carefully

  • Check with household members, neighbors, building staff, mailrooms, and reception areas

  • Review any delivery photograph or carrier notice

  • Confirm that the shipping address on the order is correct

  • Contact the shipping carrier promptly

Please also contact us so we can review the available information and assist where reasonably possible.

A carrier’s delivery confirmation does not automatically guarantee that a refund or replacement will be issued. We may require reasonable documentation, carrier investigation results, a written declaration, or other supporting information before determining an appropriate resolution.

Fraudulent, inconsistent, or unsupported claims may be denied and may be reported to the relevant payment provider, carrier, platform, or authority where appropriate.

13. Refused and Undeliverable Packages

Packages that are refused, unclaimed, undeliverable, or returned to sender are not automatically treated as approved returns.

After the package is received and inspected, we may issue an eligible refund for the product amount, less any non-refundable original shipping charges, return shipping charges, carrier fees, customs fees, or other costs permitted by law.

If the package is lost, destroyed, abandoned, or disposed of by the carrier or customs authority because of customer action, failure to collect, an incorrect address, or unpaid charges, a refund may not be available.

14. International Orders

For international orders, customers may be responsible for customs duties, import taxes, brokerage charges, handling fees, inspections, restrictions, and other charges imposed by governments, customs authorities, postal services, or carriers.

Unless required by law or caused by a verified ScrubNest error:

  • These charges are not refundable by ScrubNest.

  • Customers are responsible for international return shipping.

  • Customers are responsible for return-related customs documentation and charges.

  • ScrubNest is not responsible for delays, holds, seizures, rejections, abandonment, or disposal caused by customs authorities or import restrictions.

Customers are responsible for confirming that the products they order may lawfully be imported, possessed, and used in their destination.

15. Suspected Abuse or Fraud

To protect customers and our store, we may deny, limit, or investigate requests involving:

  • Suspected return fraud

  • False damage or non-delivery claims

  • Altered or substituted products

  • Products not purchased from ScrubNest

  • Repeated or excessive return activity

  • Chargeback abuse

  • Manipulated photographs or documents

  • Attempts to obtain multiple refunds or remedies for the same order

  • Violation of this policy or applicable law

We may request additional verification and may cooperate with payment providers, shipping carriers, ecommerce platforms, insurers, or lawful authorities when reasonably necessary.

This section will not be applied in a manner that unlawfully restricts legitimate consumer rights.

16. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us at gutfurtludbet@gmail.com so we have an opportunity to review and resolve the issue.

Initiating a chargeback does not automatically establish that a refund is owed.

When a payment dispute is opened, we may provide the payment provider with relevant order records, communications, tracking information, delivery confirmation, policy acknowledgments, and other documentation necessary to respond to the dispute.

Nothing in this section prevents a customer from exercising a lawful right to dispute an unauthorized or improper charge.

17. Policy Changes

We may update this Return & Refund Policy when reasonably necessary to reflect changes in our products, operations, service providers, legal requirements, or business practices.

The version published on our website at the time of the relevant purchase will generally apply to that order, except where a later change is required by law or provides greater rights to the customer.

18. Limitation of Policy

This policy is intended to describe ScrubNest’s standard return and refund procedures. It does not create any warranty, guarantee, or obligation beyond those expressly stated or required by applicable law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, statutory warranty, remedy, or legal obligation that cannot lawfully be excluded, restricted, or waived.

19. Contact Information

For questions about returns, refunds, damaged products, incorrect items, or order cancellations, contact:

ScrubNest Customer Support
Email: gutfurtludbet@gmail.com
Website: https://scrubnest.us

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding holidays. Response times are estimates and are not guaranteed.