Contact Us

Need help with an order, product, delivery, return, or store policy? Please contact the ScrubNest Customer Support Team using the information below.

To help us review and respond to your inquiry accurately, we primarily provide customer support by email.

Customer Support

Email: gutfurtludbet@gmail.com

When contacting us about an existing order, please include the following information whenever possible:

• Your full name

• Order number

• Email address used to place the order

• A brief description of your question or concern

• Relevant photographs, if your inquiry involves a damaged, defective, or incorrect item

Providing complete and accurate information may help us review your inquiry more efficiently.

Response Times

We aim to respond to most customer inquiries within 1–2 business days, Monday through Friday, excluding weekends and applicable holidays.

Response times are estimates only and may vary depending on inquiry volume, the nature of the request, order verification requirements, or circumstances outside our reasonable control.

Submitting multiple messages regarding the same inquiry may delay the review process. Please reply within the same email thread whenever possible.

Official Website

Website: https://scrubnest.us

For your security, please make purchases and submit store-related information only through our official website or customer support email address.

ScrubNest is not responsible for communications, transactions, representations, or payments made through unauthorized websites, accounts, individuals, or third-party channels claiming to represent our store.

Business Information

Store Name: ScrubNest
Business Type: Online Retail Store
Primary Product Category: Cleaning Products, Cleaning Tools, and Household Cleaning Accessories
Website: https://scrubnest.us
Customer Support Email: gutfurtludbet@gmail.com

Customer Support Availability

Monday–Friday
10:00 AM–6:00 PM, GMT+8

Customer support availability does not guarantee an immediate or same-day response. Messages received outside our regular support hours will generally be reviewed during the next available business period.

Order and Account Verification

To protect customer information and help prevent fraud, we may request reasonable information to verify an order, account, payment, delivery address, or identity before processing certain requests.

We may be unable to discuss, modify, cancel, refund, or otherwise act on an order when the person contacting us cannot provide sufficient information to verify their connection to the order.

Please do not send passwords, complete payment card numbers, bank account details, government identification documents, or other unnecessary sensitive information by email.

Product and Order Inquiries

Product availability, specifications, appearance, packaging, pricing, promotions, estimated delivery dates, and other store information may change without prior notice, subject to applicable law.

Information provided by customer support is based on the records and information reasonably available to us at the time of the response. Any estimated processing or delivery timeframe is not a guaranteed delivery date unless expressly stated otherwise.

Orders, returns, refunds, cancellations, replacements, and delivery-related requests remain subject to the policies published on our website and any rights available under applicable law.

Third-Party Services

ScrubNest may rely on independent payment processors, shipping carriers, fulfillment providers, technology providers, and other third-party services to operate the store and complete orders.

We do not control every action, system, delay, interruption, or service failure involving an independent third party. However, this section does not limit any responsibility or customer right that cannot legally be excluded under applicable law.

Important Notice

Contacting customer support does not automatically approve a cancellation, refund, replacement, return, reimbursement, or other requested resolution.

Each request will be reviewed according to the circumstances of the order, the store policies in effect at the relevant time, and applicable law.

Nothing on this page is intended to exclude, restrict, or waive any consumer right or legal obligation that cannot lawfully be excluded, restricted, or waived.