Shipping policy

Shipping & Delivery Policy

Last Updated: June 23, 2026

Thank you for shopping with ScrubNest.

This Shipping & Delivery Policy explains our order processing procedures, shipping charges, estimated delivery timeframes, tracking, address responsibilities, delayed or missing packages, international shipments, and other delivery-related matters.

By placing an order through our website, you agree to the terms of this policy, subject to any rights that cannot be excluded under applicable law.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

Processing includes activities such as:

  • Payment verification

  • Fraud and security screening

  • Order confirmation

  • Inventory allocation

  • Packaging

  • Submission to a fulfillment provider or shipping carrier

During holidays, promotional events, periods of unusually high demand, inventory transitions, severe weather, or operational disruptions, processing may take up to 5 business days or longer where reasonably necessary.

Processing time is separate from transit time. The estimated delivery period begins after an order has been processed and accepted by the shipping carrier.

2. Order Confirmation

After placing an order, customers will generally receive an order confirmation email.

The confirmation email acknowledges that we received the order. It does not necessarily mean that the order has been accepted, processed, or shipped.

We may contact the customer if:

  • Payment verification is required

  • The delivery address appears incomplete or incorrect

  • A product is unavailable

  • Additional information is reasonably necessary

  • The order presents a potential fraud or security concern

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, inventory errors, payment problems, shipping restrictions, or product unavailability.

When an order is cancelled by ScrubNest before shipment, an appropriate refund will be issued to the original payment method.

3. Shipping Fee

ScrubNest generally charges a flat shipping fee of:

$6.90 per order

The applicable shipping charge will be displayed during checkout before payment is completed.

Additional charges may apply in limited circumstances, including:

  • Reshipping an order returned because of an incorrect address

  • Special handling requested by the customer

  • Remote or restricted delivery locations

  • Customs duties, import taxes, or brokerage fees

  • Delivery upgrades selected during checkout

Unless required by applicable law or the delivery problem resulted from a verified ScrubNest error, shipping charges are generally non-refundable after an order has been shipped.

4. Estimated Delivery Time

Estimated delivery timeframes are:

United States

Approximately 5–10 business days after shipment

International Destinations

Approximately 10–20 business days after shipment

These timeframes are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary based on:

  • Shipping destination

  • Carrier capacity and performance

  • Product availability

  • Fulfillment location

  • Weather conditions

  • Natural disasters

  • Customs processing

  • Border inspections

  • Local postal operations

  • Holidays and seasonal demand

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Recipient availability

  • Events outside our reasonable control

A delivery estimate should not be interpreted as a guaranteed arrival date unless ScrubNest expressly confirms a guaranteed service in writing.

5. Shipping Delays

We aim to ship orders within the timeframe stated on our website, checkout page, order confirmation, or other applicable communication.

If we learn that an order cannot be shipped within the promised timeframe, we may contact the customer with:

  • Notice of the delay

  • A revised estimated shipment date

  • The option to agree to the delay

  • The option to cancel the unshipped order and receive an applicable refund

Customers should respond within the timeframe stated in the delay notice.

Where required by applicable law, we will not treat a customer as having agreed to an indefinite or unreasonable delay.

ScrubNest is not responsible for transit delays occurring after a package has been transferred to a carrier when the delay results from circumstances outside our reasonable control. However, we will provide reasonable assistance and any remedy required by applicable law.

6. Shipping Confirmation and Tracking

When tracking information becomes available, we will generally send a shipping confirmation email containing the tracking number or tracking link.

Tracking information may take approximately 2–5 business days to display movement after the shipping label is created.

A shipping label being created does not necessarily mean that the carrier has physically received or scanned the package.

Tracking updates may be delayed, incomplete, or temporarily unavailable due to:

  • Carrier system delays

  • Missed or delayed scans

  • International transit

  • Customs processing

  • Handoffs between carriers

  • Local postal operations

  • Technical errors

Customers should allow a reasonable period for tracking information to update before reporting an issue.

7. Shipping Carriers and Fulfillment Providers

ScrubNest may use independent carriers, postal services, fulfillment centers, suppliers, and logistics providers.

Depending on the destination, product, package size, and fulfillment location, carriers may include:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Regional carriers

  • Local postal services

  • Other independent delivery providers

Carrier selection is determined based on operational availability and cannot generally be selected or changed by the customer.

ScrubNest does not directly control the daily operations, delivery routes, scanning systems, customs procedures, or service interruptions of independent carriers.

This does not exclude any responsibility that ScrubNest is legally required to retain.

8. Split Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur when:

  • Products are stored at different fulfillment locations

  • Items become ready for shipment at different times

  • Package size or weight requires separate delivery

  • Different carriers are used

  • A product is temporarily delayed

Separate packages may have different tracking numbers and may arrive on different dates.

Customers will generally not be charged an additional standard shipping fee solely because ScrubNest divides one order into multiple shipments.

Receiving only part of an order does not necessarily mean the remaining products are missing.

9. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address before submitting an order.

Customers should verify:

  • Recipient name

  • Street address

  • Apartment, suite, building, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number, where required

  • Building access or delivery instructions

ScrubNest is not responsible for delays, losses, returns, or failed delivery caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

10. Address Changes and Order Modifications

Address correction or order modification requests should be sent as soon as possible to:

gutfurtludbet@gmail.com

We recommend contacting us within 12 hours after placing the order.

We will make reasonable efforts to review the request, but changes are not guaranteed.

Once an order has been:

  • Submitted for fulfillment

  • Packaged

  • Assigned a shipping label

  • Transferred to a carrier

  • Shipped

we may no longer be able to change the address, products, quantity, or recipient information.

Submitting a change request does not confirm that the change has been completed. A change is effective only after ScrubNest confirms it in writing.

11. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, we may offer one of the following after the package is returned and inspected:

  • Reshipment after payment of an additional shipping fee

  • Refund of the eligible product price, excluding non-refundable shipping and return-related charges

  • Another reasonable resolution depending on the circumstances

We cannot guarantee recovery, redirection, or refund if a package is delivered to the address entered by the customer.

If the customer contacts us before shipment, we will attempt to correct the address where operationally possible.

12. Refused or Unclaimed Deliveries

A package may be returned to the sender when:

  • Delivery is refused

  • The recipient is unavailable

  • The package is not collected

  • Customs fees are not paid

  • The carrier cannot access the delivery location

  • The address is incomplete or incorrect

Refused, unclaimed, or returned packages are not automatically treated as approved returns.

After the returned package is received and inspected, we may issue an eligible refund, less:

  • Original shipping charges

  • Return shipping charges

  • Carrier handling fees

  • Customs or brokerage charges

  • Other reasonable costs permitted by law

If the carrier abandons, destroys, or disposes of a package because the customer refused or failed to collect it, a refund may not be available unless required by law.

13. Delayed Packages

A package may occasionally take longer than the estimated delivery period.

Before contacting ScrubNest, customers should:

  • Review the tracking information

  • Allow time for delayed tracking scans

  • Check for carrier notices

  • Confirm the shipping address

  • Contact the carrier where appropriate

A package is not necessarily considered lost simply because the estimated delivery date has passed.

When contacted, we may review:

  • Tracking history

  • Carrier updates

  • Delivery scans

  • Shipping address information

  • Fulfillment records

  • Customs status

  • Other available evidence

We will provide reasonable assistance, but carrier investigations and claim decisions may be subject to the carrier’s procedures and timelines.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

  • Check the front door, side door, porch, garage, mailbox, and other delivery areas

  • Check with household members

  • Check with neighbors

  • Contact building management, reception, or the mailroom

  • Review any carrier delivery photograph

  • Verify the shipping address on the order

  • Contact the carrier

Customers should also notify ScrubNest at gutfurtludbet@gmail.com.

We may request:

  • Confirmation of the delivery address

  • A written statement from the customer

  • Carrier claim information

  • Police or theft documentation in appropriate cases

  • Other reasonable supporting information

A delivered tracking status does not automatically guarantee approval of a refund or replacement.

We will review the available information and provide a resolution required by applicable law. Fraudulent or unsupported claims may be denied.

15. Lost Packages

A package may be treated as potentially lost when:

  • Tracking has not updated for an unusually long period

  • The carrier confirms the package cannot be located

  • The package has exceeded a reasonable delivery period

  • The carrier completes a loss investigation

Customers must report suspected loss within a reasonable period after the estimated delivery date.

Depending on the investigation result, available evidence, product availability, and applicable law, ScrubNest may offer:

  • Continued carrier investigation

  • Replacement shipment

  • Store credit

  • Partial refund

  • Full refund

  • Another appropriate resolution

A specific remedy is not guaranteed until the claim has been reviewed.

16. Stolen Packages

Customers are responsible for providing a reasonably secure delivery location.

ScrubNest is not generally responsible for theft occurring after confirmed delivery to the address provided by the customer, except where applicable law requires otherwise or where the delivery confirmation is shown to be unreliable.

Customers concerned about theft should consider:

  • Using a secure delivery address

  • Delivering to a staffed location

  • Monitoring tracking information

  • Collecting packages promptly

  • Requesting carrier delivery options where available

We will assist with reasonable carrier inquiries but cannot guarantee replacement or reimbursement for packages stolen after valid delivery.

17. Damaged Packages

If a package or product arrives damaged, customers should contact us within 7 calendar days after delivery.

Please provide:

  • Order number

  • Photographs of the external package

  • Photographs of the shipping label

  • Photographs or video of the damaged product

  • A description of the damage

  • Photographs of all packaging materials

Customers should keep the product, packaging, shipping carton, labels, and damaged components until the review is complete.

Damaged product claims are handled under our Return & Refund Policy and applicable law.

18. Delivery Attempts and Signature Requirements

Some shipments may require:

  • A recipient signature

  • Adult signature

  • Identification

  • In-person delivery

  • Collection from a carrier facility

Requirements may be determined by the carrier, product type, destination, order value, or applicable regulation.

Customers are responsible for monitoring tracking and arranging receipt or collection where required.

Failure to accept or collect a shipment may result in return shipping fees or other charges.

19. International Shipping

ScrubNest may ship to eligible international destinations, subject to carrier availability, product restrictions, import laws, and operational limitations.

International customers are responsible for ensuring that products may legally be imported, possessed, and used in the destination country.

We may be unable to ship certain:

  • Liquids

  • Aerosols

  • Chemical cleaning products

  • Batteries

  • Pressurized containers

  • Flammable materials

  • Hazardous materials

  • Restricted cleaning agents

  • Oversized products

International availability may vary by product and destination.

20. Customs, Duties, and Import Taxes

International orders may be subject to:

  • Import duties

  • Customs taxes

  • Value-added tax

  • Brokerage charges

  • Inspection fees

  • Handling fees

  • Local government charges

Unless expressly collected during checkout, these charges are not included in the product price or standard shipping fee.

Customers are responsible for paying applicable import charges imposed by their country, customs authority, postal service, or carrier.

ScrubNest does not control or determine these charges and cannot guarantee whether an order will be assessed.

Customs charges are generally non-refundable by ScrubNest.

21. Customs Delays and Restrictions

International orders may be delayed by customs inspections, documentation requirements, government restrictions, local laws, or unpaid charges.

ScrubNest is not responsible for customs delays, seizures, destruction, rejection, or abandonment caused by:

  • Import restrictions

  • Prohibited products

  • Incomplete customer information

  • Unpaid duties or taxes

  • Customer failure to respond to customs

  • Government action outside our reasonable control

Where reasonably possible, we may provide documentation or assistance requested by the carrier or customs authority.

22. Product Shipping Restrictions

Certain cleaning products may be subject to carrier or legal restrictions because they contain:

  • Liquids

  • Chemicals

  • Aerosols

  • Alcohol

  • Batteries

  • Pressurized components

  • Flammable ingredients

  • Corrosive materials

  • Other regulated substances

We may cancel, modify, or separate an order if a product cannot legally or safely be shipped to the selected destination.

If we cancel an unshipped product for this reason, an applicable refund will be issued for that product.

23. Events Outside Our Reasonable Control

ScrubNest is not responsible for delay or failure caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Fire

  • Flood

  • War

  • Civil unrest

  • Government action

  • Public health emergencies

  • Labor disputes

  • Carrier interruptions

  • Customs delays

  • Transportation shutdowns

  • Technology failures

  • Supply chain disruptions

This provision does not excuse ScrubNest from providing any notice, cancellation option, refund, or remedy required by applicable law.

24. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for suspected fraud or unauthorized activity.

We may request reasonable verification before shipment, including confirmation of:

  • Customer identity

  • Billing information

  • Shipping address

  • Payment authorization

  • Order details

Orders may be delayed or cancelled when verification cannot be completed.

We may also provide relevant tracking, delivery, address, payment, and communication records to payment providers, carriers, ecommerce platforms, insurers, or lawful authorities when responding to a legitimate claim or dispute.

25. Shipping Policy Changes

We may update this Shipping & Delivery Policy when reasonably necessary to reflect changes in:

  • Shipping services

  • Carrier arrangements

  • Delivery areas

  • Product restrictions

  • Business operations

  • Legal requirements

The policy in effect at the time of the relevant order will generally apply, except when a later change is required by law or provides additional customer rights.

26. Limitation of Policy

This policy describes ScrubNest’s standard shipping and delivery procedures.

It does not create a guaranteed delivery date, warranty, compensation right, or legal obligation beyond what is expressly stated or required by applicable law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right, remedy, statutory protection, or legal obligation that cannot lawfully be excluded, restricted, or waived.

27. Contact Information

For shipping, delivery, tracking, or address-related questions, contact:

ScrubNest Customer Support

Email: gutfurtludbet@gmail.com
Website: https://scrubnest.us

We aim to respond to most inquiries within 1–2 business days, Monday through Friday, excluding holidays.

Response times are estimates and may vary depending on inquiry volume and the nature of the request.